We are looking for candidates to
join our Operations and support team in our Debrecen office as
2nd Line
Environments/Support Engineers
Responsibilities:
• Configuration and Deployment of software applications based on scripts and
text files as input
• Incident Management, root cause
analysis.
• Updating Training documents/
Known error DBs/ Configuration documents
• Perform manual tests on the
configured applications following quality assurance processes
• Close cooperation with the
development team(s);
• Contribution to the automated
testing process;
• Delivering commendable quality
client service in problem solving and troubleshooting day to day issues.
Requirements:
• Good command of English (both written and spoken)
• Strong problem-solving &
analytical skills
• Exceptional attention to detail
• Excellent communication &
interpersonal skills useful for client/customer interactions
•
Willingness to provide stand-by service (be on call for emergency situations)
one week/months
Advantages:
• Experience in Production Support
or Application support and exposure and competency in Incident and Problem
Management Processes of Applications as per ITIL framework
• Experience in Monitoring/Alerting Tools / Ticket tracking
Tools/Salesforce.com
• Knowledge of software development processes
• Knowledge of HTML5, CSS,
JavaScript/Java
• Knowledge of test automation
tools
• Knowledge of SQL
People with limited relevant
experience, but with a strong desire to learn into this role are also
encouraged to apply, we will train you!
What we offer:
·
International work
environment
·
Opportunity to work
with cutting edge technologies
·
Professional trainings
and mentoring
·
Competitive salary &
benefits package
Location:
• Debrecen
If you are passionate about
quality and would like to work for one of the world’s biggest brands and other
global clients, please send your CV to Zsolt Bessenyei (
Zsolt_Bessenyei@epam.com)!