2nd Line Environments/Support Engineers

We are looking for candidates to join our Operations and support team in our Debrecen office as

2^nd Line Environments/Support Engineers

Responsibilities:

• Configuration and Deployment of software applications based on scripts and text files as input

• Incident Management, root cause analysis.

• Updating Training documents/ Known error DBs/ Configuration documents

• Perform manual tests on the configured applications following quality assurance processes

• Close cooperation with the development team(s);

• Contribution to the automated testing process;

• Delivering commendable quality client service in problem solving and troubleshooting day to day issues.

Requirements:

• Good command of English (both written and spoken)

• Strong problem-solving & analytical skills

• Exceptional attention to detail

• Excellent communication & interpersonal skills useful for client/customer interactions

• Willingness to provide stand-by service (be on call for emergency situations) one week/months

Advantages:

• Experience in Production Support or Application support and exposure and competency in Incident and Problem Management Processes of Applications as per ITIL framework
• Experience in Monitoring/Alerting Tools / Ticket tracking Tools/Salesforce.com
• Knowledge of software development processes

• Knowledge of HTML5, CSS, JavaScript/Java

• Knowledge of test automation tools

• Knowledge of SQL

People with limited relevant experience, but with a strong desire to learn into this role are also encouraged to apply, we will train you!

What we offer:

·         International work environment

·         Opportunity to work with cutting edge technologies

·         Professional trainings and mentoring

·         Competitive salary & benefits package

Location:

• Debrecen

If you are passionate about quality and would like to work for one of the world’s biggest brands and other global clients, please send your CV to Zsolt Bessenyei (Zsolt_Bessenyei@epam.com)!